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Date: 2023-12-07 13:01:45 | Author: Casino Caskback | Views: 408 | Tag: paymaya
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Delta has rowed back on several changes to its frequent-flyer programme, which favoured big spenders over those loyal to the airline, following “hundreds” of email responses from disappointed customers paymaya
The revisions were outlined to Delta’s SkyMiles members in an email from CEO Ed Bastian on Wednesday, in which he acknowledged the changes did not “fully reflect” customer loyalty paymaya
Changes to the programme were announced in mid-September, with Delta saying they were needed to address overcrowding at the lounges and a surge in elite-status customers that was making it harder to score upgrades paymaya
The airline proposed to make spending with Delta the only way to reach elite status — no longer counting flights taken or miles flown paymaya
Delta also sharply raised spending requirements for each SkyMiles level paymaya
“I have read hundreds of your emails, and what’s been most clear to me is how much you love Delta and the disappointment many of you felt by the significance of the changes,” Mr Bastian wrote in his email paymaya
RecommendedDelta Air Lines scales back changes to its loyalty program after a revolt by customersDelta Airlines worker and friend acquitted of charges for stealing bag with more than $258,000 in cashDelta passenger sitting in first class bizarrely attacks snack basket on flight“I appreciate your opinions and understand your disappointment paymaya
Your voice matters, and we are listening… It’s been a challenge to balance the growth of our membership with our need to deliver premium service experiences paymaya
“We made some difficult program decisions to address this issue… paymaya
But your response made clear that the changes did not fully reflect the loyalty you have demonstrated to Delta paymaya
”The changes take effect next year, when travelers will be trying to qualify for elite status in 2025 paymaya
According to Mr Bastian’s email, flights and miles still won’t count toward the status, and spending requirements will go up from current levels — though by less than the original changes proposed in September paymaya
It will now take 5,000 “Medallion qualifying dollars” for Silver, the lowest of four levels, down from 6,000 in September paymaya
Currently, customers can reach Silver with as few as 3,000 qualifying dollars or points if they take enough Delta flights, and no points if they accumulate enough miles paymaya
The Diamond top tier will cost 28,000 points instead of the 35,000 outlined in September, but more than the current 20,000 plus enough flights paymaya
Delta-Frequent-Flyers (Copyright 2020 The Associated Press paymaya
All rights reserved paymaya
)Delta also plans to limit the number of times that premium credit card holders can visit airport lounges, but not as severely as it proposed in September paymaya
“Your loyalty matters paymaya
When I read your emails, you clearly expressed how much Delta is part of your lifestyle paymaya
I greatly appreciate that, and we don’t take it lightly,” Mr Bastian said paymaya
“Our investment in your experience will always be at the heart of everything we do paymaya
I know the modifications we have made won’t solve for every disappointment paymaya
“Our goal is to do our best to ensure we deliver the service and benefits your loyalty deserves paymaya
”The September proposal created a backlash among Delta customers on social media, with some threatening to switch to other airlines paymaya
Less than two weeks later, Mr Bastian admitted that the airline “probably went too far" and was reexamining the changes paymaya
Henry Harteveldt, a travel analyst at Atmosphere Research Group, told The Associated Press some SkyMiles members would still be unhappy about Delta moving to an entirely spending-based programme, and will view even the reduced requirements negatively paymaya
“I don’t think these concessions are going to go far enough to placate the disgruntled Medallions,” he said paymaya
“Given the mercenary mindset that many travelers have, they will fly other airlines and not look back paymaya
”More aboutDeltatravellersupgradesEmailJoin our commenting forumJoin thought-provoking conversations, follow other Independent readers and see their repliesComments 1/2Delta reverses some loyalty programme changes that enraged travellers Delta reverses some loyalty programme changes that enraged travellersDelta-Frequent-FlyersCopyright 2020 The Associated Press paymaya
All rights reserved paymaya
Delta reverses some loyalty programme changes that enraged travellersDelta reverses some loyalty programme changes that enraged travellersAP ✕Subscribe to Independent Premium to bookmark this articleWant to bookmark your favourite articles and stories to read or reference later? Start your Independent Premium subscription today paymaya
SubscribeAlready subscribed? Log inMost PopularPopular videosSponsored Features Get in touchContact usOur ProductsSubscribeRegisterNewslettersDonateToday’s EditionInstall our appArchiveOther publicationsInternational editionsIndependent en EspañolIndependent ArabiaIndependent TurkishIndependent PersianIndependent UrduEvening StandardExtrasAdvisorPuzzlesAll topicspaymaya BettingVoucher codesCompareCompetitions and offersIndependent AdvertisingIndependent IgniteSyndicationWorking at The IndependentLegalCode of conduct and complaintsContributorsCookie policyDonations Terms & ConditionsPrivacy noticeUser policiesModern Slavery Act Thank you for registeringPlease refresh the page or navigate to another page on the site to be automatically logged inPlease refresh your browser to be logged inCloseUS EditionChangeUK EditionAsia EditionEdición en EspañolSubscribe{{indy paymaya
truncatedName}}Log in / Register {{#items}}{{#stampSmall}}{{/stampSmall}}{{#stampClimate}}{{/stampClimate}}{{#stampPremium}}{{/stampPremium}}{{title}}{{#desc}}{{desc}}{{/desc}}{{#children}}{{title}}{{/children}}{{/items}}Indy100Crosswords & PuzzlesMost CommentedNewslettersAsk Me AnythingVirtual EventsVouchersCompare✕Log inEmail addressPasswordEmail and password don't matchSubmitForgotten your password?New to The Independent?RegisterOr if you would prefer:SIGN IN WITH GOOGLEWant an ad-free experience?View offersThis site is protected by reCAPTCHA and the Google Privacy notice and Terms of service apply paymaya
Hi {{indy paymaya
fullName}}My Independent Premium Account details Help centre Logout @keyframes spin{0%{transform:rotate(0)}to{transform:rotate(1turn)}}@keyframes slidedown-video{0%{transform:translateY(-100%)}to{transform:translateY(0)}}@keyframes slideup-video{0%{transform:translateY(200%)}to{transform:translateY(0)}} paymaya
Arsenal host Sheffield United looking to extend their unbeaten run in the Premier League paymaya
Mikel Arteta’s side stormed back to draw with Chelsea and then eased past Sevilla in the Champions League midweek paymaya
The Gunners remain in contention at the top of the table behind leaders Tottenham, while Blades sit bottom with just a point to their name since promotion paymaya
Paul Heckingbottom will hope to snap a five-game losing streak and kickstart their bid to beat the drop, but a victory in north London would represent one of the biggest upsets in Premier League history paymaya
Here’s everything you need to know ahead of the Premier League clash paymaya
Find all the latest tips and paymaya betting advice here paymaya
When is Arsenal vs Sheffield United?The match will kick off at 3pm GMT on Saturday 28 October at Emirates Stadium, London paymaya
Can I watch it paymaya online and on TV?The match is not available to watch live on UK television due to the 3pm blackout rule, although it is available to watch live in other territories paymaya
If you’re travelling abroad and want to watch major sporting events then you might need a VPN to unblock your streaming app paymaya
Our VPN roundup is here to help: get great deals on the best VPNs in the market paymaya
Viewers using a VPN need to make sure that they comply with any local regulations where they are and also with the terms of their service provider paymaya
What is the team news?Jurrien Timber (knee) remains a long-term absentee, while Thomas Partey, who missed the midweek match against Sevilla with a muscle problem, is out alongside Brazilian forward Gabriel Jesus, who exited the game in Spain with a hamstring issue and is now out for several weeks paymaya
Anel Ahmedhodzic (hamstring) was absent from the Manchester United game last weekend, joining a lengthy injury list, including John Egan (foot), Tom Davies (thigh), Chris Basham (leg), Adam Davies (unspecified), Rhys Norrington-Davies (hamstring) and Daniel Jebbison (illness) paymaya
While Max Lowe (ankle) and Will Osula (unspecified) are also sidelined, though Paul Heckingbottom insists they are "getting closer" paymaya
Oli McBurnie is a doubt and has missed training this week since being forced off with a groin injury against the Red Devils, but George Baldock (calf) is back in training and could return to the squad in a rare boost for the Blades paymaya
Predicted line-upsArsenal XI: Raya; White, Saliba, Gabriel, Zinchenko; Odegaard, Rice, Havertz; Saka, Nketiah, MartinelliSheffield United XI: Foderingham; Bogle, Trusty, Robinson, Thomas; McAtee, Vinicius Souza, Norwood, Hamer; Brewster, ArcherOddsArsenal 1/11Draw 9/1Sheffield United 22/1Get latest match odds and tips here paymaya
PredictionArsenal 4-0 Sheffield UnitedMore aboutPremier LeagueMikel ArtetaJoin our commenting forumJoin thought-provoking conversations, follow other Independent readers and see their repliesComments1/1Arsenal vs Sheffield United predicted lineups and team newsArsenal vs Sheffield United predicted lineups and team newsMikel Arteta’s Arsenal will look to build on the midweek win over Sevilla PA Wire✕Subscribe to Independent Premium to bookmark this articleWant to bookmark your favourite articles and stories to read or reference later? Start your Independent Premium subscription today paymaya
SubscribeAlready subscribed? Log inMost PopularPopular videosSponsored FeaturesGet in touchContact usOur ProductsSubscribeRegisterNewslettersDonateToday’s EditionInstall our appArchiveOther publicationsInternational editionsIndependent en EspañolIndependent ArabiaIndependent TurkishIndependent PersianIndependent UrduEvening StandardExtrasAdvisorPuzzlesAll topicspaymaya BettingVoucher codesCompareCompetitions and offersIndependent AdvertisingIndependent IgniteSyndicationWorking at The IndependentLegalCode of conduct and complaintsContributorsCookie policyDonations Terms & ConditionsPrivacy noticeUser policiesModern Slavery ActThank you for registeringPlease refresh the page or navigate to another page on the site to be automatically logged inPlease refresh your browser to be logged inCloseUS EditionChangeUK EditionAsia EditionEdición en EspañolSubscribe{{indy paymaya
truncatedName}}Log in / Register {{#items}}{{#stampSmall}}{{/stampSmall}}{{#stampClimate}}{{/stampClimate}}{{#stampPremium}}{{/stampPremium}}{{title}}{{#desc}}{{desc}}{{/desc}}{{#children}}{{title}}{{/children}}{{/items}}Indy100Crosswords & PuzzlesMost CommentedNewslettersAsk Me AnythingVirtual EventsVouchersCompare✕Log inEmail addressPasswordEmail and password don't matchSubmitForgotten your password?New to The Independent?RegisterOr if you would prefer:SIGN IN WITH GOOGLEWant an ad-free experience?View offersThis site is protected by reCAPTCHA and the Google Privacy notice and Terms of service apply paymaya
Hi {{indy paymaya
fullName}}My Independent PremiumAccount detailsHelp centreLogout @keyframes spin{0%{transform:rotate(0)}to{transform:rotate(1turn)}}@keyframes slidedown-video{0%{transform:translateY(-100%)}to{transform:translateY(0)}}@keyframes slideup-video{0%{transform:translateY(200%)}to{transform:translateY(0)}} paymaya
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